This page describes KnockBot's phone and messaging programs in full, in accordance with carrier and A2P registration requirements. KnockBot operates two programs on each subscribing community's dedicated local number: an inbound, voice-only door alert line, and an optional Community Announcements SMS program sent exclusively to individuals who have personally opted in.
Each subscribing residential care community (assisted living and senior living facility) receives a dedicated local phone number. That number serves two distinct, independent functions:
When a visitor calls the door line, KnockBot delivers an internal alert to the facility's staff devices through the Pushover push-notification application (see Section 9). Staff alerts are not SMS messages and involve no carrier traffic and no personal phone numbers.
The door alert function is voice-only — it never sends a text message to anyone. The announcements program sends SMS only to individuals who have personally opted in, and honors STOP instantly. KnockBot maintains no purchased or third-party lists, sends no third-party marketing, and never sends a text to a number without that individual's own documented opt-in.
Inbound voice is the sole trigger channel for door alerts. The end-to-end flow:
KnockBot lines do not place outbound calls, do not use voicemail, and do not connect callers to any live person or third party. Calls are not recorded.
Program status: Community Announcements is an optional add-on. It is registered as an A2P campaign and activated for a community only when that community subscribes to it. No announcement traffic is sent for communities that have not enabled the add-on.
Who receives messages: residents, family members, and staff of a subscribing community who have personally opted in (see Section 5). No one else, ever.
What is sent: occasional community announcements from the community's dedicated number, identified by the community's name — event invitations, activity reminders, weather-related closures, and schedule changes. Messages are plain text with no links. Typical frequency is a few messages per month.
What is never sent: third-party marketing or advertising, messages on behalf of anyone other than the subscribing community, purchased-list traffic, or any message to a number without its owner's documented opt-in.
One-way by design: the announcement line is not monitored for conversational replies. Inbound keywords (JOIN, STOP, HELP) are processed automatically; any other reply receives a single automated response directing the sender to the community's front desk. No conversation takes place on this line.
Use Case: Standard — community notifications and announcements to an opted-in audience
Message Flow: Individual opts in via JOIN keyword or opt-in form → receives enrollment confirmation with program name, frequency, rate disclosure, and STOP/HELP instructions → receives occasional community announcements → may opt out at any time by replying STOP.
Direction: Outbound to opted-in subscribers, plus automated keyword handling. No conversational messaging.
Consent for the announcements program is obtained from each individual personally, through one of two methods:
Communities cannot enroll anyone. Facility administrators may publicize the program and share the number, but may not submit phone numbers on residents', families', or staff members' behalf. No number provided by a facility is ever messaged without that individual's own opt-in.
Enrollment is confirmed. Every new subscriber immediately receives a confirmation message identifying the program, its frequency, rate disclosure, and opt-out instructions. Opt-out via STOP is honored instantly and permanently unless the individual re-subscribes themselves.
Facility staff who receive door alerts are not SMS recipients — door alerts are delivered exclusively through the Pushover application on facility-owned devices (Section 9), so no staff consent for SMS is required for the door alert function.
All industry-standard keywords are honored on every KnockBot number, and one catch-all response handles everything else:
| Keyword(s) | Action | Auto-Reply |
|---|---|---|
| STOP QUIT CANCEL UNSUBSCRIBE END | Immediate unsubscribe. The number is suppressed and receives no further announcements. | "[Community Name]: You have been unsubscribed from community announcements. No further messages will be sent. Text JOIN to re-subscribe." |
| HELP INFO | Returns support contact information. | "[Community Name] announcements via KnockBot. Support: admin@knockbot.net · knockbot.net. Msg & data rates may apply. Reply STOP to opt out." |
| JOIN START | Subscribes (or re-subscribes) the sender to the community's announcements. | "You're subscribed to [Community Name] announcements. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel." |
| Any other reply | Single automated response; the line is not monitored for conversation. | "This line isn't monitored for replies. To reach [Community Name], please call the front desk. At the door? Call this number and staff will meet you." |
STOP requests are processed immediately, and suppression is enforced at the application level in addition to carrier-level handling. Suppression records are retained indefinitely so an opt-out can never be accidentally overridden.
Representative examples of messages sent through the Community Announcements program. Every message identifies the community by name:
[Community Name]: Happy Thanksgiving! Exciting announcement — a giant inflatable turkey has landed in the lobby, with cookies and drinks for everyone. Stop by! Reply STOP to opt out.
Event Announcement[Community Name]: Due to ice, tomorrow's family brunch is postponed to Sunday at 10 AM. Stay safe and warm! Reply STOP to opt out.
Weather / Schedule ChangeYou're subscribed to [Community Name] announcements. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Opt-In Confirmation[Community Name] announcements via KnockBot. Support: admin@knockbot.net · knockbot.net. Msg & data rates may apply. Reply STOP to opt out.
Help Response[Community Name]: You have been unsubscribed from community announcements. No further messages will be sent. Text JOIN to re-subscribe.
Opt-Out ConfirmationThis line isn't monitored for replies. To reach [Community Name], please call the front desk. At the door? Call this number and staff will meet you.
Catch-All (Unmonitored Line)For clarity of scope: the alerts that facility staff receive are push notifications delivered through the Pushover application installed on facility-owned Android tablets. These alerts:
No facility staff member receives SMS messages as part of the door alert function. Staff may individually opt in to their community's announcements program like anyone else, but that is separate and voluntary.
The following publicly accessible documents govern KnockBot's practices. All URLs are live at knockbot.net.