By accessing or using the KnockBot platform ("Service") operated by L&MC Innovative Ventures Ltd Co ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
KnockBot is a B2B arrival notification platform for medical courier operations. It serves two distinct user groups: courier drivers who use the app to manage facility visits, and facility staff who receive automated arrival notifications via SMS and Zello.
Courier Drivers — field personnel granted access to the KnockBot app by an authorized administrator. Drivers use the app to view facility details, log arrivals, and trigger automated notifications. Driver access is controlled through Firebase authentication and invite-only onboarding managed by KnockBot administrators. Drivers do not interact with the Twilio SMS system in any way.
Facility Staff Recipients — employees at partner healthcare facilities who have individually opted in to receive SMS arrival notifications from KnockBot. These individuals are message recipients, not app users. Their participation is governed by their individual consent and these Terms.
KnockBot Administrators — authorized personnel who manage facilities, drivers, and platform configuration via the KnockBot admin panel.
Driver access to KnockBot is available only to individuals who have received a valid invitation from an authorized KnockBot administrator and are 18 years of age or older. Drivers must complete Firebase-based phone verification to gain access. You are responsible for all activity that occurs under your account.
Administrators reserve the right to revoke driver access at any time, for any reason, without notice.
KnockBot sends automated SMS arrival notifications to facility staff from +1 (855) 902-2862. By opting in, recipients consent to receive these transactional messages. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance.
SMS notifications are triggered automatically when a courier driver activates an arrival, on-site, or departure event within the KnockBot app. These messages are operational and transactional — not marketing. No promotional messages are sent through this system.
Individual opt-in is required for each facility staff recipient. Facility administrators may not opt in on behalf of their employees. Opt-in is completed via the KnockBot consent form at knockbot.net/opt-in.html.
KnockBot integrates with Zello push-to-talk channels used by facility staff. When a courier triggers an arrival event, an automated announcement may be broadcast to the facility's designated Zello channel via a Zapier automation. This is a supplementary notification channel and operates independently of the SMS program. Facilities may use one or both notification methods.
You agree to use KnockBot only for its intended purpose: facilitating medical courier arrival notifications and route operations. You agree not to:
Information available within the KnockBot app — including facility addresses, gate codes, contact names, and operational notes — is confidential and provided solely to enable your courier duties. You agree not to screenshot, copy, or distribute facility information outside of your authorized role, or use facility data for any purpose other than completing your assigned courier work.
Misuse of facility data may result in immediate access revocation and potential legal action.
The KnockBot platform, including its design, code, branding, and content, is owned by L&MC Innovative Ventures Ltd Co. Nothing in these Terms grants you any right to use our trademarks, trade names, or other intellectual property.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. Your use of the Service is at your own risk.
To the fullest extent permitted by applicable law, L&MC Innovative Ventures Ltd Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service — including but not limited to missed delivery notifications, delayed arrivals, or access issues. Our total liability for any claims shall not exceed $100 or the amount paid to us in the preceding twelve months, whichever is greater.
We reserve the right to suspend or terminate your access to KnockBot at any time, with or without cause and without notice. SMS recipients may opt out at any time by replying STOP. To request account deletion, contact admin@knockbot.net.
These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Linn County, Iowa.
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.