These Terms of Service govern the KnockBot service ("Service") operated by L&MC Innovative Ventures Ltd Co ("Company," "we," "us"). By subscribing to the Service, using a KnockBot phone line, or using our website, you agree to these Terms. If you do not agree, do not use the Service.
KnockBot is a door alert service for residential care communities. Subscribing facilities receive a dedicated local phone number posted at their entrance; when a visitor calls or texts it, alerts are delivered to the facility's designated staff devices and each event is logged.
KnockBot is a convenience notification service. It is not an emergency response system, nurse call system, medical alert system, security system, or life-safety system of any kind, and it must never be used to request emergency assistance. If you are experiencing an emergency, call 911. Subscribing facilities remain solely responsible for their own emergency procedures, door security, entry decisions, and resident safety systems.
Subscribing facilities — the communities that purchase the Service. The facility is our customer and is responsible for its account, its staff devices, and its use of the alert system.
Visitors — anyone who calls a posted KnockBot number to alert staff. Visitors need no account and agree to these Terms by using the line.
Announcement subscribers — individuals who have personally opted in to a community's text announcement program.
Facility staff — employees who receive and acknowledge alerts on facility-owned devices, under the direction of their employer.
KnockBot door lines exist for one purpose: letting a person at a subscribing facility's entrance alert staff that they are there, by phone call. When a caller confirms their visit, an alert is delivered to the facility's devices and the event is logged. The door line is voice-only and sends no text messages.
Community Announcements (optional add-on). Communities may additionally enable an opt-in text announcement program on their number. Announcements are sent only to individuals who have personally subscribed; message and data rates may apply, and subscribers may opt out at any time by replying STOP. The community provides the content of its announcements and is responsible for its accuracy and appropriateness. Our calling and messaging practices are described in full at knockbot.net/compliance.html.
You agree not to:
We may block numbers and suspend service in response to abuse.
The Service is billed monthly at the rate stated in the facility's order or on our website at the time of signup. Subscriptions are month to month with no long-term contract. Either party may cancel with notice effective at the end of the current billing period; upon cancellation, the facility's number is retired and signage should be removed. Fees are not refunded for partial months.
Event logs — including visitor phone numbers, timestamps, and staff acknowledgment times — are generated automatically and provided to the subscribing facility. The facility is responsible for its own use, storage, and disclosure of reports we deliver to it. Our handling of this data is described in our Privacy Policy.
The KnockBot service, including its design, software, branding, and content, is owned by L&MC Innovative Ventures Ltd Co. Nothing in these Terms grants you any right to use our trademarks, trade names, or other intellectual property.
The Service depends on third-party telephone carriers, internet connectivity, push-notification delivery, and the facility's own devices — all of which can fail or be delayed for reasons outside our control. The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that any call, text, or alert will be delivered, received, or acknowledged, or that the Service will be uninterrupted or error-free.
To the fullest extent permitted by applicable law, L&MC Innovative Ventures Ltd Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the Service — including but not limited to missed alerts, delayed responses, undelivered messages, missed or delayed deliveries, or any decision made or not made in reliance on the Service. Our total liability for any claim shall not exceed the fees paid to us by the applicable facility in the three months preceding the claim, or $100, whichever is greater.
We may suspend or terminate access to the Service for violation of these Terms, abuse of an alert line, or non-payment. Visitors' numbers may be blocked for misuse without notice.
These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Linn County, Iowa.
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.